A new agreement will provide the City with the company's 9-1-1 system monitoring and technical support services for five years
Temecula, 30/October/2017 - Airbus DS Communications, now part of Motorola Solutions, and the New York City Department of Information Technology and Telecommunications (DoITT) announced they have signed a five-year agreement for services related to the City's 9-1-1 call handling system. Airbus DS Communications, North America's leading provider of Public Safety communications technology, developed the VESTA® emergency call handling solution currently in use in New York City (NYC). Its dedicated team will supply 24/7 monitoring and technical support to help ensure the integrity of the City's 9-1-1 operations and, ultimately, its ability to safeguard residents and visitors in need.
The VESTA system was first implemented in 2006 and is currently in use by more than 1,000 call handling positions supporting the New York Police Department (NYPD), Fire Deparment of the City of New York (FDNY) and Emergency Medical Dispatch. These are located at the City's Public Safety Answering Center in Brooklyn and the Public Safety Answering Center facility in the Bronx, as well FDNY communications offices in Queens and the Bronx. Airbus and the DoITT have worked closely since VESTA's inception to ensure its optimal performance and use at all these locations.
"Our successful collaboration with the Airbus team over the years, at all levels of our operations, from Executive Management to Field Engineering, has ensured a trusted service for our citizens even under the severest of conditions," said Michael Bimonte, Deputy Commissioner for Infrastructure Management at DoITT. "Our team looks forward to working together to ensure NYC citizens have access to 9-1-1 exactly when they need it."
The implementation of the VESTA system was a significant milestone in the City's modernization of its 9-1-1 system, known as the Emergency Communications Transformation Program. The efforts of NYC officials under this initiative enabled their 1,500+ call takers for police, fire and emergency medical dispatch to use the same 9-1-1 technology - the VESTA system - for the first time. This not only allowed these agencies to better share data, it resulted in better coordination of resources and improved response times in emergencies for enhanced Public Safety.
"New York City's 9-1-1 emergency response system is the largest and most expansive system of its kind in the country," said Jeff Robertson, Airbus DS Communications' President and CEO. "We are honored to continue to support the DoITT in its efforts to ensure the safety of its more than 8.5 million residents as well as the tens of millions who visit its wonderful city every year."
Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of €67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe's number one space enterprise and the world's second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.
Airbus DS Communications (www.airbus-dscomm.com)
Airbus DS Communications, Inc. is a global leader and trusted source for mission-critical communications technologies. The VESTA® product suite provides Next Generation 9-1-1 call processing systems, land mobile radio solutions and emergency notification applications, creating smarter ways to keep all our communities safe. Airbus DS Communications was awarded the Frost and Sullivan's 2016 Best Practices Award as the NG9-1-1 Company of the Year. www.airbus-dscomm.com
Airbus DS Communications, Director of Marketing